By submitting request form, you acknowledge and agree that Golden Crates will collect and process the personal information you provide — including your name, email address, phone number, company name, and inquiry details — for the sole purpose of responding to your request and communicating with you regarding your inquiry.

We process your information based on your consent and our legitimate interest in providing customer service. Your data will not be sold or shared with third parties for marketing purposes. We may share your information only with service providers who support our business operations (such as email, hosting, or logistics providers), and only when necessary to fulfill your request.

Your data may be stored and processed in countries where we or our service providers operate. In such cases, we ensure that appropriate safeguards are in place in accordance with applicable international data protection laws, including the GDPR, PDPA, and other regional privacy regulations.

You have the right to access, correct, update, or request deletion of your personal information. You may also withdraw your consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing completed before withdrawal.

We retain your personal information only for as long as necessary to address your inquiry or comply with legal requirements. We take reasonable administrative, technical, and organizational measures to protect your data against unauthorized access, loss, or misuse.